Terms of Service

1. Introduction

Welcome to Movyzen ("We," "Us," or "Our"). By accessing or using Our website, movyzen.com, and related services (collectively, the "Services"), you ("User," "you," or "your"), as an individual, agree to comply with and be bound by these Terms of Service ("Terms"). These Terms form a legally binding agreement between you and Us. If you do not agree, please do not use the Services. We handle your personal data in accordance with Our Privacy Policy, available at movyzen.com/privacy-policy, which complies with the EU General Data Protection Regulation (GDPR).

2. Services Provided

We offer services including, but not limited to, assistance with digital nomad visas, golden visas, residency services, tax optimization strategies, family relocation, and property searches in Portugal, Spain, and Italy. We act as an intermediary by referring you to accredited financial and legal professionals, but We are not a bank, accounting, tax, investment, or legal advisor.

3. Eligibility

By using Our Services, you represent that you are at least 18 years old, have the legal capacity to enter into these Terms, and have not misrepresented your eligibility.

4. User Responsibilities

You agree to provide accurate, complete, and current information when engaging Our Services and to update it as needed. For certain Services, you may receive account credentials, and you are responsible for maintaining their confidentiality and all activities under your account. You may not use Our Services for any illegal, fraudulent, or unauthorized purpose.

5. Fees and Payment

Fees for Our Services will be outlined in a separate agreement or invoice. Payments are due as specified, and late payments may incur a 5% fee. We accept payments via Stripe in any currency supported by Stripe (e.g., EUR, USD). We reserve the right to modify Our fees at any time.

6. Intellectual Property

All content on Our website, including text, graphics, logos, and software, is Our property or that of Our content suppliers and is protected by applicable intellectual property laws. Unauthorized use may violate such laws. If you submit documents to Us via email for Our Services, you grant Us a non-exclusive, royalty-free license to use them solely to provide the Services.

7. Refund Policy

We offer a 7-day refund policy for Our Services. If you are dissatisfied, you may request a refund within 7 days from the date of purchase, provided We have not substantially performed the Service (e.g., submitted applications or referred you to professionals). To request a refund, email Us at info@movyzen.com with proof of payment and a clear explanation. Refunds are not available for Services substantially delivered or completed, delays due to circumstances beyond Our control (e.g., government processing times), or third-party fees (e.g., government applications). Approved refunds will be processed within 14 business days. After 7 days, all sales are final.

8. Limitation of Liability

Our Services are provided "as is" without warranties of any kind, express or implied. We do not guarantee the accuracy, completeness, or reliability of any information provided. To the fullest extent permitted by law, We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, resulting from (i) your use or inability to use the Services; (ii) unauthorized access to Our servers; (iii) interruption of Our Services; or (iv) third-party errors, including bugs or viruses. We are not responsible for the actions, advice, or errors of third-party professionals We refer you to.

9. Indemnification

You agree to indemnify, defend, and hold harmless Movyzen, its partners, agents, and service providers from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or third-party rights.

10. Termination

We reserve the right to terminate or suspend your access to Our Services, without prior notice or liability, for any reason, including if you breach these Terms. You may terminate your use of the Services at any time by notifying Us.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. It is your responsibility to review these Terms periodically for changes. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

13. Contact Information

If you have any questions about these Terms, please contact Us at: Rua das Romanzeiras 225, 2750-479, Cascais or info@movyzen.com.

14. Force Majeure

We are not liable for delays or failures in performing Our Services due to events beyond Our reasonable control, including but not limited to natural disasters, government actions, pandemics, or third-party service disruptions.

15. Dispute Resolution

Any disputes arising from these Terms or the Services will be resolved through negotiation in good faith. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Portugal.

By using Our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.